Privacy notice

This notice covers this website, the demos and our contact forms. Aid Back is supplied by Warp It, the reuse platform, and built for Warp It by Eightlegged. For how patient details are handled inside the Aid Back service for a trust, see Security and data; there the trust is the data controller and we process data on its behalf.

When you contact us

If you fill in a form we keep your name, work email, organisation and anything else you choose to give, so we can reply and follow up about Aid Back. Our lawful basis is legitimate interests. We don't share it or sell it, and you can ask us to delete it at any time.

When you visit or try the demo

We set one first-party cookie (ab_v) to count visits and see which pages are useful, and record which pages you open in a demo. We use no third-party analytics, advertising or tracking scripts. If you've given us your details or opened a personal demo link we sent you, this activity is linked to you so we can follow up helpfully. Demo trusts contain made-up data only; please don't enter real patient details.

Patients who receive a reminder

If you've had a text about returning a walking aid, it was sent on behalf of your hospital. Your details are used only for return reminders and safety notices about that equipment, and are deleted automatically. Contact your hospital's patient advice service or data protection officer with any questions.

Your rights

You can ask for a copy of what we hold about you, ask us to correct or delete it, or object to how we use it. Contact us. You can also complain to the Information Commissioner's Office.

Last updated November 2026.